Customer and Employee Resource Center

Welcome to the Customer and Employee Resource Center for Duncan Solutions and Pioneer.

Announcements

Announcements will be located here.

Customer/Employee Service Portal

Customer Service Portal

Customers can (1) access the Service Form to submit a new service ticket or (2) get an update on a service ticket already submitted.

Service Portal

Knowledge Base

The Knowledge Base provides customers and employees with self-help resources to use HubSpot and address common service issues or requests.

Customer Knowledge BaseEmployee Knowledge Base
Knowledge Base
External User Requests

External User Requests

This section provides External Users with the forms they need, starting with the registration of New External Users. Please note that this form is for External Users of BPS and not for Employees/Contractors of BPS. 

New External User Form

Internal User Requests

This section provides Internal Users (Employees/Contractors) with forms to register new users, request new user onboarding and off-boarding and request termination of existing users. Please note that this form is for Internal Users of BPS and not for Customers of BPS.

New Hire FormNew User Onboarding
Offboarding & Termination Info
Internal User Requests